Refund Policy

This policy applies to optional ACI ZENITH Investor memberships and supporter payments purchased through ZenOS Network. These memberships provide digital benefits such as private development content, community access, selected testing opportunities, and other tier-specific benefits.

Refund requests may be submitted within 7 days of the original purchase. Requests are reviewed individually and are not automatically guaranteed.

Where a membership renews automatically, requests relating to a renewal should be made as soon as possible after the renewal charge.

Because Investor memberships provide digital access that may become available immediately after payment, refund eligibility may be affected when benefits have already been substantially used or consumed.

• Private development posts, previews, or tier-gated content have been substantially accessed.
• Private testing, development builds, or limited-access opportunities have already been used.
• Tier-specific community or promotional benefits have already been substantially provided.
• The request is based solely on a change of mind after substantial use of the membership.

Duplicate charges, clearly accidental purchases, or billing errors should be reported as soon as possible. We will review these cases individually and may issue a full or partial refund where appropriate.

A refund is not normally provided solely because an account has been moderated, suspended, restricted, or removed for violating ZenOS Network or ACI ZENITH rules. This does not affect any rights that cannot legally be excluded.

When a full refund is approved, the related Investor membership and tier benefits may be revoked once the refund is confirmed by the payment provider.

Partial refunds and unusual payment adjustments may require manual review before membership access is changed.

Approved refunds are submitted to the original payment method. The time required for funds to appear depends on the payment provider, bank, wallet, and card issuer. ZenOS Network cannot control processing delays after a refund has been submitted successfully.

If you believe a charge is incorrect, please contact us before opening a payment dispute where reasonably possible. Payment disputes may temporarily restrict the associated membership while the payment provider reviews the case.

This policy does not limit any mandatory refund, cancellation, withdrawal, or consumer-protection rights that apply under applicable law. Where local law gives you stronger rights, those rights will apply.

Contact us at zenithosnetwork@gmail.com or through the official ZenOS Network / ACI ZENITH support channels. Include enough information for us to locate the transaction, such as your ZenOS account, payment date, membership tier, and payment provider. Do not send card numbers, passwords, or other sensitive payment credentials.